Crisis Management Programs and Plans

Crisis Management Services

A crisis is any critical event, which, if not handled in an appropriate manner, may dramatically impact an organization's operations, profitability, or reputation.

Crisis Management involves the overall coordination of an organization's response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's operations, profitability, or reputation.

All Hands Consulting provides various services that facilitate the development of comprehensive crisis management programs.

The All Hands approach to the development of a Crisis Management Program includes the following:

Development of a Comprehensive Risk Assessment

• Identify, categorize and subdivide the variety of risks that influence the comprehensive crisis planning process.
• Be built on actual threats and capabilities rather than speculation.
• Identify capabilities, shortfalls, and recommendations for improvement.

Development of a Comprehensive Crisis Management Plan

Working in close coordination with the Crisis Manager, we will provide administrative, research, planning, and publishing services to include, but not limited to:

• Review of the existing plan and other related documents.
• Determine and recommend additional operational components or emergency support functions (ESFs).
• Develop emergency function operational component matrix.
• Identify and interview key personnel.
• Revise and reformat the plan.
  - Disseminate draft of plan, receive comment, and revise accordingly.
  - Produce final draft.
  - Recommend future work products.
  - Assist the Crisis Manager with presenting completed plan for approval
• Using site data and graphics, present information for response officials to aid in making strategic and tactical decisions for real-time incidents such as a chemical release, a bomb threat, or intruder incident.
• Develop a Crisis Communications Plan.

Development of Emergency Operations Center (EOC) organization, EOC manual, and staff action guides for each position.

• Develop the EOC Organization, EOC Manual, and Staff Action Guides for each EOC Position using the Emergency Operations Center (EOC) organization as contained in the plan.
• Establish EOC operating procedures.
• Develop staff action guides (SOPs) for each EOC staff position.

Design and outline for agency response procedures (SOPs). Agencies fill in their specific tasks for each responsibility found in the plan.

• Encourage departments, agencies, and organizations to write Standard Operating Procedures (SOPs). These procedures, such as, shelter-in-place, lockdown and/or evacuation are implemented based upon the emergency.
• Develop a complete listing of all departments, agencies, organizations who have identified responsibilities in the basic plan and emergency support functions.
• Include a sub listing of the responsibilities for each organization.
  Develop a format for SOPs.
• Provide each organization with their lists of responsibilities.

Review Existing Plan

• Determine what other functions require SOPs, such as EOC, Crisis Communications, Finance, etc.
• Ask each organization to develop a SOP/checklist for each responsibility. (e.g., a list of action steps to be performed to ensure that the responsibility, if called upon, is carried out.)

Develop Facility Information

• Gathers detailed facility information including floor plans, numbered rooms, exits, access doors and hatches, and escape routes.
• Identify hazardous material locations, utility shutoffs, area maps, HazMat standoff distances, rally points, medical locations, and helicopter landing zones.
• Identify command post locations, press briefing rooms, parent/guardian information locations, fire hydrants and storm drains, and digital imagery including exterior, roof, and interior rooms.

Development of Field Operating Guides (FOGs)

• Develop guides for responders based on the Incident Command System (ICS).
• Pocket Guides will be produced for each type of disaster responder (based on emergency functions).

Perform Emergency Management Program Review

• Using the nationally accepted Capability Assessment for Readiness (CAR) guidelines, complete a crisis management program review. Results are used for strategic planning.
• We will work with the Crisis Manager to develop a program profile to identify the current status of the program.
• The report will identify program areas needing immediate (first year) development, updating, or improvement, and those elements to be accomplished during the second year, and so on. Staff and budget requirements are indicated.

Development of a Three-Year Strategic Plan

• Evaluate current status of the local program to include hazard/risk assessment, capability assessment, current trends and conditions.
• Establish a "blueprint" for a comprehensive emergency management program.
  Develop strategic partnerships.
• Develop a one to five year work plan to improve emergency management (based on a self evaluation questionnaire).
• Accomplish goal setting and management by objectives; Implement multi-year strategic/work planning.
• Document progress, measure performance yearly (or by month/quarter).

Train Crisis Management staff on all above work elements

• Work closely with Crisis Management staff.
• Provide training and information on all work elements.